Business Continuity Awareness Week

The Business Continuity Institute

BCAW 2015

Don't miss...













During Business Continuity Awareness Week, the Business Continuity Institute will be hosting a series of free webinars all linked to the theme of testing and exercising business continuity plans. Webinars provide an ideal learning experience for everyone – delivered by experts and viewed from the comfort of your computer. As such, and if you can reflect on this learning experience and use it to improve your skills or knowledge, why not put it towards your CPD.

The current list of BCAW webinars can be found below along with a link to register.

Why owning a pair of trainers does not mean you are fit

Presenter: Tracey Linnell MBCI (ContinuitySA)
Description: Just because you own a pair of trainers does not mean you are fit. Similarly, just because your organization has a business continuity plan does not mean it is ready for a disruption. Join Tracey Linnell of ContinuitySA in her BCAW webinar as she discusses the importance of exercising your business continuity plans. Some thoughts for you:

  • I purchased my trainers from a sports consultant = I have a BCM plan from a consultant – now what?
  • My trainers have gathered dust = My BCP is covered in dust and coffee stains.
  • Dusting off the trainers and setting goals = Is my plan fit for purpose and what outcome am I wanting to achieve from the exercise?
  • It’s a long road, with hills and valleys and even a pothole or two = Exercising maturity and challenges along the way.
  • Committed to fit = Exercising your BCP is a journey in maturity.

This webinar was held on the 16th March during BCAW. Click here to view the recorded version.

Burning platforms

Presenters: Miles Murray CBCI and Michael Brown CBCI (ContinuitySA)
Description: Do we need a burning platform to institute change? In a business you need to create options and limit dependencies, businesses need to constantly look forward scanning the future environment for new products and new way so doing business all the while protecting their current market space and ability to deliver on stakeholder value. Many times a business can see the looming problem but management procrastinate, due to their mistaken perception that it is not urgent!

This webinar was held on the 16th March during BCAW. Click here to view the recorded version.

BCM: A key element in the fight against cyber security attacks

Presenter: Paige Poore (IBM)
Description: Come join Paige to learn how business continuity is a key factor in responding effectively to cyber security attacks and reducing the cost of a data breach. Get the facts on why this is the case and the specific types of attacks where business continuity plays a major role. Learn how to calculate the costs of a data breach, the savings, and create a strong business case for business continuity. Paige will share her insights based on 'real-life' examples and her experience working with organizations to integrate business continuity into their CSIRP (Computer Security Incident Response Plan).

Costs associated with cyber attacks and data breaches are rising. With the increased business opportunity driven by new technology - cloud, mobile, social, analytics, big data and the internet of things - comes increased risk That, coupled with the increased prevalence and sophistication of attacks, might make you think there’s a cloudy forecast for data security. There is a silver lining, however, for organizations to limit the cost of these incidents; including business continuity in security planning can give your business a competitive advantage by lowering the probability that you will experience a data breach, reduce the follow-on impact of a data breach should one occur, and help cut data breach costs.

This webinar was held on the 16th March during BCAW. Click here to view the recorded version.

Simulating chaos to improve readiness

Presenters: Kathleen Lucey FBCI (Montague Risk Management) & Rob Burton (PreparedEx)
Description: Kathleen and Rob will discuss the benefits of injecting chaos / reality into various kinds of BC/DR exercises. Special attention will be paid to the development and and delivery of complex table-top exercises. They will also talk about how tabletop elements can enhance more traditional DR exercises by injecting realism into what are often extremely artificial events. Tabletop exercises are extremely useful for three reasons:

  • They exercise areas of disaster management not often covered in DR and BC testing.
  • They exercise those teams that are not often rehearsed together in realistic scenarios.
  • They teach loosely formed emergency teams how to work together efficiently and effectively under stressful emergency conditions.

The benefits delivered to BCM programs through the use of tabletop exercises are extraordinary, but many practitioners do not yet have the necessary skills to design and execute them. This webinar will give the audience concrete tactics and techniques, as well as a defined methodology that will lead to tabletop successes.

This webinar was held on the 16th March during BCAW. Click here to view the recorded version.

Best practices for DR test planning and implementation

Presenters: Paul Kirvan FBCI (Paul Kirvan Associates) and Daniel Kuperman (Axcient)
Description: One of the most important activities to address when developing a technology disaster recovery plan is the plan test. The primary mission of the test is to validate that the data backup/recovery, system failover/recovery and system failback/restoration procedures you have defined work correctly. These activities will help you fine-tune your DR plans more precisely, and will ensure that your recovery teams know their roles and responsibilities during and after a recovery. This webinar provides guidance on how to plan and execute a successful DR test.

This webinar was held on the 16th March during BCAW. Click here to view the recorded version.

How to effectively conduct DR tests using a DRaaS vendor

Presenters: Paul Kirvan FBCI (Paul Kirvan Associates) and Daniel Kuperman (Axcient)
Description: Recognizing the availability of managed services firms that specialize in data backup and disaster recovery, it may make sense for your organization to partner with a firm that offers Disaster Recovery as a Service (DRaaS), especially as it applies to DR plan testing. This webinar provides guidance on key activities to address when planning and executing a DR test in partnership with a DRaaS firm.

This webinar was held on the 16th March during BCAW. Click here to view the recorded version.

Is the test valid without disruption?

Presenters: Russell Cook (SIRE Technology Ltd) & Nicky Goringe Larkin (Goringe Accountants)
Description: Many companies have their data backed up but it’s where it is backed up to that is important, the location of that data and how quickly you can access the data to enable the company to continue trading, which is vital. Unless you can test these aspects you will not know until it is crunch time if your plan is faulty and by then it may well be too late. Most importantly we will be looking at how you can test your plan without disruption to your business. We will also be hearing from Nikki Goringe Larkin, who has recently had to put her BCP into action, the outcome and how important it is to test your BCP.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Proving the plan versus risking the recovery

Presenters: Chris Coulson, David Davies MBCI & Kevin Birch (Phoenix)
Description: Phoenix has been recovering technology, people and processes for over 25 years. During that time, they've built up a wealth of knowledge and expertise in recovery situations. No-one is better placed in the industry to understand the significance of testing business continuity and disaster recovery plans.

In this session, Chris Coulson reviews feedback from Phoenix Recovery Engineers around the country, highlighting the common causes of invocations and the sometimes unexpected issues arising from rehearsal situations. If ever you needed evidence that an untested plan is worthless, you'll get it here! Experience a rehearsal from the perspective of a Phoenix recovery engineer, who will deliver practical tips to take back to your business and we discuss some compelling services that help both rehearsals and real-life invocations, run smoothly.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Managing resiliency and exercising your supply chain and outsourced business

Presenters: Clare Betley DBCI & Helen Scott AMBCI (Capital One)
Description: In this webinar, Clare and Helen will be sharing best practice from their CIR award winning supply chain business continuity strategy.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Organizational preparedness for active shooter incidents

Presenters: Suzanne Blake & Stephen Austin MBCI (Witt O'Brien's)
Description: This webinar will delve into organizational preparedness, response, recovery, and business continuity considerations for active shooter incidents, including:

  • Training and education before an incident occurs, so that individuals are empowered to make choices as to how they will react when confronted with an active shooter incident, as well as how to best coordinate with law enforcement and other pertinent stakeholders on preparedness measures for an active shooter incident.
  • The importance of emergency notification, and having the tools and procedures in place so that they work seamlessly in emergencies like active shooter incidents that require immediate attention.
  • The crisis management efforts required in the aftermath of an active shooter incident and associated challenges, including public information and outreach, deploying mental health and counseling resources, planning and conducting memorial services, and facilitating the resiliency of the organization and its people.
  • Balancing the response and emotional aftermath of an active shooter incident with business continuity priorities and continuing essential functions and critical operations, including the challenges associated with dedicating the multitude of resources required to manage such an incident.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

The case for running unannounced live exercises

Presenter: Robert Clark MBCI (Business Continuity Consultant)
Description: Robert Clark MBCI will use case studies from his new book “Validating Your Business Continuity Plan” to consider the arguments for and against running unannounced live exercises. The studies will be based upon his own first-hand experience along with that of business continuity colleagues that he has worked with over the years. The live unannounced test scenarios will include:

  • Testing for a 9/11 type scenario 16 years before the event
  • Evacuating staff from their normal place of work, closing the building down for three days
  • ICT Disaster Recoveries with a 30 minutes’ notice
  • How a Christmas four day cruise sank a live test before it had even started

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Simulating media and social media during an exercise

Presenters: Charlie Maclean-Bristol FBCI and Jennifer MacKenzie AMBCI (Plan B Consulting)
Description: How the media portrays your incident will define whether your response is seen as a success or a failure. Communications with the media is a critical part of responding to an incident. Social media adds an extra dimension to the incident and increases the speed at which you need to respond. Social media gives a voice to your critics, customers, trolls and disgruntled ex-employees. Just because you don't use social media as an organisation does not mean that your brand is not discussed and reputation damaged. Exercises need to take this into account and for staff to be able to practice responding to the full range of possible media inputs.

Charlie and Jennifer will discuss different ways to play media and social media into your exercises and will share experiences of two recent exercises where media and social media played a major part.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Realities of implementing the plan: the pitfalls of people and how to overcome them

Presenter: Dr. Claudia Van Den Heuvel (PwC)
Description: Many organisations have an incident or crisis management plan that outlines in clear guidelines what an incident or crisis management team is meant to do to manage the event. In reality, person, situation and team factors impact our ability to follow the plan and manage uncertain and complex incidents. Becoming aware of these potential pitfalls and exercising as a team and implementing the plan in practice enhances the team's ability to effectively manage an incident or crisis.

This webinar was held on the 18th March during BCAW. Click here to view the recorded version.

Testing in the era of Cloud

Date/time: Wednesday 18th March at 11am (GMT)
Presenters: Noel Carey MBCI & Tony Perry (IBM)
Description: IT has always been important as the back office, “nervous system” of the business, but now it is front of house, often defining the organisation to its customers. Furthermore, IT is changing rapidly to meet the flexibility, any place, any time and information demands of businesses today. Maintaining the resilience of cloud, mobile, social media, and “big data” based IT services is paramount for the organisation's reputation. But how do we assure this when the complexity and interconnectedness of IT services is increasing? - yet scheduled time to enhance resilience is diminishing. Noel and Tony will explore these issues and the ways in which organisations are addressing them based on their experience with working with many of the world's most successful companies.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Running simulations in the financial services sector

Date/time: Wednesday 18th March at 12.30pm (GMT)
Presenters: Anita Blake & Charlotte Thompson (Deloitte UK’s Resilience & Crisis Management Team)
Description: This session will focus on the common risks and threats across the financial services sector that drive clients to invest in designing and delivering simulation exercises to help them build and maintain readiness capabilities. Using a range of case studies, we will explore the benefits and challenges of running exercises in the sector, including some of the drivers and approaches to obtaining senior stakeholder buy-in (budget and time). Participants will learn about some of the key trends and learnings identified across the sector, in particular what best practices they can leverage for their own sector/ industry/ company, as well as what we anticipate the ‘big ticket’ scenarios will be this year.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

What are we exercising?

Date/time: Wednesday 18th March at 2pm (GMT)
Presenter: Jon Mitchell (ClearView Continuity)
Description: As an organisation’s business continuity programme becomes more mature does the nature of their BC exercising also mature? As programmes evolve and maturity increases does the exercising of BC plans become less important and the exercising of strategies become more important? This webinar explores the subject of what we exercise, what we should be exercising and looks at how software can help facilitate the building of BC capability.

This webinar was held on the 17th March during BCAW. Click here to view the recorded version.

Dynamic tabletop exercises

Presenter: Marie-Hélène Primeau MBCI (Premier Continuum)
Description: Every practitioner dreams that when exercise participants receive the «save the date» invite that they are all excited to attend the next tabletop exercise. This webinar will give tips on how to make tabletop exercises dynamic with real-life examples while meeting set objectives.

This webinar was held on the 18th March during BCAW. Click here to view the recorded version.

The 5 common mistakes made in Executive Exercises

Presenter: Ken Simpson FBCI (IBM)
Description: Getting, and keeping, Executive engagement for exercises is often the most 'testing time' for the BC practitioner. During his 20 years designing, running and observing Executive BC and Crisis Management exercises Ken Simpson has seen (and made) many mistakes. This session will share 5 of the more common mistakes observed and some learnings to help you avoid make the same mistakes.

This webinar was held on the 19th March during BCAW. Click here to view the recorded version.

Design in Resilience at the start, don't rely on Testing at the end

Presenters: Dr. Peter Newport MBCI & Tony Perry (IBM)
Description: Regular and representative testing is the only sure-fire way of confirming that you have the capability, people, and processes in place to respond to unplanned events - whether they be positive, such as a sudden increase in demand for your products, or negative, such as a fire in your Head Office. However, at IBM we believe that Resilience should be designed in from the start; not just in IT systems but across the entire seven layer model of all Enterprises - from the Business Strategy, through the Organisational structure, within the Applications that support Business processes, through infrastructure and into the underlying building fabric of office and data centres. Dr Martin Jowett and Dr Peter Newport will outline the important aspects all Enterprises should be adopting to prepare themselves for today's modern Business demands as the need to be 'always on' becomes a reality.

This webinar was held on the 19th March during BCAW. Click here to view the recorded version.

Making crisis simulations matter

Presenter: Dr. Sara Ulrich CBCI (Deloitte UK)
Description: This session will focus on sharing some of our thoughts on crisis simulations methodology that creates a lasting value that goes beyond a simple 'fire drill' focusing only on the short term crisis. The foundation to our approach is preparation: the efforts an organisation puts into planning and customizing its crisis simulation approach can pay off many times over when a real crisis strikes- in personal preparedness, process improvement, team coherence, and raw confidence. We will explore what those are in more detail and their benefits of taking such an approach.

This webinar was held on the 19th March during BCAW. Click here to view the recorded version.

Best practice mitigation of supply chain risks

Presenter: Courtney Foster (BSI)
Description: Given the rising concern for Supply Chain incidents amongst Business Continuity professionals (up 11 places to 5th in BCI Horizon Scan Research Report 2015), we will look at considerations for those businesses managing complex supply chains and a best practice approach for mitigating the associated risks.

This webinar was held on the 19th March during BCAW. Click here to view the recorded version.

Exercices sur table dynamiques

Presenter: Marie-Hélène Primeau MBCI (Premier Continuum)
Description: Tous les professionnels rêvent que les participants aient hâte au prochain exercice sur table lorsqu’ils reçoivent l’invitation. Ce webinaire fournira des trucs sur comment rendre les exercices sur table dynamiques avec des exemples concrets tout en permettant de rencontrer les objectifs fixés.

This webinar was held on the 19th March during BCAW. Click here to view the recorded version.

Does IT do what it says on the tin?

Presenter: James Cooke MBCI (PwC)
Description: Representative IT DR testing is essential to demonstrate that the capability will meet the businesses recovery requirements and justify the investment in the ITDR. However the challenges with ITDR testing and shortfalls within the underlying programme often leads to tests that prove little, give the organisation a false sense of security, deny any opportunity to improve the capability and ultimately put the organisation at risk. In this Webinar we will explore the challenges associated with ITDR testing, how to overcome them and the pointers to the issues in the underlying programme.

This webinar was held on the 20th March during BCAW. Click here to view the recorded version.

From out of your comfort zone into your confidence zone

Presenter: Pete Frielinghaus MBCI (ContinuitySA)
Description: This webinar is based on actual experiences gained in conducting BCM tests under varying conditions and environments, including ICT as well as Business and Incident Management testing across a number of industrial sectors. During the webinar We will be discussing the lessons learnt from some of the following topics relating to recent tests:
  • The challenges of Testing in Africa.
  • Relocation testing, announced and unannounced.
  • Barriers to effective relocation.
  • Environmental, political and geographic obstacles.
  • Expectations and Cynicism.
  • Social media.
  • Component testing, integrating both technical and business challenges.
  • The Crisis Management Simulation.
  • Real time Scenario based testing – pros and cons.
  • Lessons, a snapshot.

This webinar was held on the 20th March during BCAW. Click here to register for this webinar.

How resilient is your IT? Testing BCP in multi-connected businesses

Presenters: Lucas Gundry & Mark Reed (MSM Software)
Description: With business continuity planning covering everything from natural disasters to building infrastructure, resilient businesses will have thoroughly tested IT backup in place for their critical applications, such as failover connectivity and secondary datacentres.

But what happens if the resilience of the underlying IT is untested? Trends such as BYOD, Cloud and Mobility are creating new challenges for IT, particularly with maturing technology, where the risk to information security and business continuity could be high. New applications that have been integrated into existing systems can expose multiple points of failure as data is transferred in different formats between different systems.

In this webinar, Lucas and Mark will be discussing how to ensure that in today’s interconnected business, all unforeseen IT eventualities are mitigated before the crucial BCP test. Here’s how:

  • Establish a strong Quality Assurance process that drives consistency across your organisation
  • Regularly assess the overall quality of your IT systems to highlight any risks and potential points of failure
  • Ensure that IT is central to all decisions involving the adoption of new technology across the organisation

This session is essential for not only understanding the practicalities of safeguarding the resiliency of your IT but also how to develop underlying controls to prevent new ways of working spiralling into business continuity failure.

This webinar was held on the 20th March during BCAW. Click here to view the recorded version.

Exercise development made easy

Presenter: James McAlister FBCI (Crisis Prepared)
Description: James McAlister has been developing and facilitating exercises for over 30 years. He was the lead author for the BCI Good Practice Guidelines 2013 Chapter 06: Validation, which focuses on exercising. The webinar will introduce an exercise model and simple techniques to enable participants to conduct their own effective exercises.

This webinar was held on the 20th March during BCAW. Click here to view the recorded version.

If you wish to watch any of the previously recorded webinars hosted by the BCI, or register for any of the live webinars coming up, you can view our BrightTALK webinar channel by clicking here.